Ticket Management Module

The Smartsoochi Ticket Management Module is a powerful tool that helps organizations capture, assign, track, and resolve issues in real time — ensuring accountability and faster response across teams. Designed for both field and back-office operations, the module enables users to log incidents or service requests with just a few taps, attaching photos, videos, and GPS coordinates as verified proof.

Each ticket is automatically routed to the right team or supervisor based on predefined categories, priorities, or locations. Real-time notifications, escalation rules, and progress tracking ensure that no issue is overlooked. Managers can monitor ticket volumes, response times, and resolution trends through intuitive dashboards and reports.

By digitizing issue reporting and escalation workflows, Smart Soochi transforms reactive problem-solving into proactive service management, reducing turnaround times, improving customer satisfaction, and enhancing overall operational efficiency.

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Top Industries using Asset Management Module

Manufacturing & Industrial Operations

Municipal Corporations & Smart Cities

Facility Management & Real Estate

Transportation & Logistics

Real Estate & Commercial Complexes

Healthcare & Hospitals

Industry Use Cases of Ticket Management

Use Case 1:

Facility Management – Real-Time Issue Resolution Across Client Sites

The facility firm transformed from manual complaint handling to a proactive, data-driven service operation, strengthening client relationships and operational efficiency.

Objective

To centralize complaint handling and maintenance issue tracking across multiple client locations for improved response time and transparency.

Implementation

  • Deployed Smart Soochi Ticket Management Module across 40+ client buildings managed by the facility firm.

  • Housekeeping and maintenance staff used the mobile app to raise tickets instantly with photos and location details.

  • Tickets were auto-assigned to the relevant technician based on issue category (HVAC, plumbing, electrical, etc.).

  • Supervisors received alerts for escalations if tickets were not resolved within SLA timelines.

  • The central dashboard provided live visibility into open, closed, and overdue tickets.

  • Clients received auto-generated reports highlighting response performance and task completion.

Benefits Achieved

  • 50% reduction in issue resolution time.

  • Real-time accountability for every technician and service request.

  • Improved client satisfaction through transparent tracking.

  • Fewer escalations due to automated reminders and workflow routing.

  • Data-driven insights into recurring problems for process improvement.

Use Case 2:

Municipal Corporation – Citizen Complaint & Service Request Tracking

The municipality enhanced citizen trust and operational responsiveness by turning manual complaint tracking into an automated, transparent governance process powered by Smart Soochi.

Objective

Digitize public grievance redressal and service maintenance for better transparency, faster response, and accountability in civic operations.

Implementation

  • Launched the Smart Soochi Ticket Management Module for departments handling sanitation, water supply, and road maintenance.

  • Citizens and field officers could raise tickets via mobile app or QR scan at service points.

  • Each complaint was geo-tagged, categorized (e.g., garbage overflow, water leak, pothole), and routed to the appropriate departmental supervisor.

  • Field workers received auto-notifications and uploaded photographic evidence after resolving each issue.

  • Dashboards provided real-time insights into open complaints, response times, and closure rates.

  • Escalation rules ensured high-priority issues reached municipal officers automatically if delayed.

Benefits Achieved

  • 60% faster resolution rate for citizen complaints.

  • Transparent audit trail with visual proof of completion.

  • Improved citizen engagement through automated status updates.

  • Accountability across departments through timestamped records.

  • Better policy decisions using data analytics on recurring issue hotspots.

Happy to answer your questions?

Smart Soochi’s adaptability across industries — from public governance to private operations — has enabled organizations to achieve verified accountability, real-time visibility, and measurable productivity gains through digital transformation.

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