Smartsoochi Privacy Policy

Effective Date, 01 January 2020
Last Updated, 22 November 2025

This Privacy Policy explains how, Smartsoochi, a unit of Smart 24×7 Response Private Limited, (“,Smartsoochi,” “we,” “our,” or “us”) collects, uses, stores, shares, and protects your information when you use our web and mobile platforms, APIs, and associated services (collectively, the “Platform”).

Smartsoochi respects your privacy and is committed to ensuring transparency, accountability, and compliance with data protection laws.

1. Purpose and Scope

1.1 This Policy applies to all users, organizations, partners, and visitors who interact with the Smartsoochi Platform or website.
1.2 The purpose of this Policy is to outline,

What data we collect and why
How we process and store that data
Your rights regarding your personal information
How to contact us for privacy-related queries

1.3 This Policy complies with applicable Indian data protection laws (Information Technology Act 2000 and SPDI Rules 2011) and aligns with principles under the EU General Data Protection Regulation (GDPR).

2. Data We Collect

Smartsoochi collects both Personal Data and Operational Data required to provide its digital checklist, task, and workforce management services.

2.1 Personal Data

We may collect the following personal details from users,

Full name, email address, and phone number
User ID, organization name, and role
Selfie or biometric data for authentication and attendance verification
Device information, IP address, and login timestamps
Location data (via GPS or geofencing, where authorized)

2.2 Operational and Organizational Data

Collected to enable workflow and compliance automation,

Checklists, audit logs, inspection results, and attachments (images, videos, documents)
Comments, task completion evidence, and ratings
Time, date, and GPS-stamped event data

2.3 Automatically Collected Data

Our systems may automatically log,

Browser type, operating system, and device identifiers
App usage metrics and session duration
Crash logs and performance analytics

This helps enhance reliability, diagnose issues, and optimize product performance.

3. Purpose of Data Processing

Smartsoochi uses collected data strictly for legitimate business and service purposes. These include,

3.1 Service Delivery – To create accounts, authenticate users, manage checklists, workflows, and dashboards
3.2 Performance Monitoring – To track task completion, SLA adherence, and generate reports
3.3 AI-Driven Validation – To verify photo/video submissions, detect anomalies, and prevent fraud
3.4 Support & Communication – To send alerts, updates, notifications, or technical responses
3.5 Analytics & Improvement – To analyze anonymized trends, identify feature gaps, and improve usability
3.6 Legal Compliance – To ensure audit trails and fulfill statutory or regulatory obligations

We do not sell or rent personal information to third parties.

4. Consent and Lawful Basis

4.1 By registering or using the Platform, you consent to the collection and processing of your data in accordance with this Policy.
4.2 For sensitive data such as biometrics or location,, Smartsoochi seeks explicit consent during onboarding.
4.3 Users may withdraw consent at any time by emailing privacy@smartsoochi.com. However, withdrawal may restrict functionality or lead to deactivation.

5. Data Security Measures

Smartsoochi adopts a defense-in-depth approach to safeguard all information.

5.1 Encryption,

AES-256 encryption for data at rest
TLS 1.3 encryption for data in transit

5.2 Access Controls,

Multi-Factor Authentication (MFA) for administrators
Role-Based Access Control (RBAC) for different user hierarchies

5.3 Infrastructure Security,

Cloud hosting on AWS/Azure with Virtual Private Clouds (VPCs)
Regular vulnerability assessments and penetration testing (VAPT)

5.4 Operational Safeguards,

Periodic password resets and device registration checks
Tamper-proof audit trails to ensure traceability

Smartsoochi follows the OWASP Top 10 framework and continuously monitors for security threats.

6. Data Retention and Deletion

6.1, Smartsoochi retains operational and personal data only for as long as necessary to provide services or comply with legal obligations.
6.2 Default data retention period, 90 days post-subscription termination.
6.3 Backup data may be stored for an additional 30 days for disaster recovery.
6.4 Upon client request or contract expiration, data is securely deleted using cryptographic erasure methods, with a deletion certificate provided.
6.5 Extended retention is available under a separate contractual agreement.

7. Sharing and Disclosure

7.1 Smartsoochi may share data only in the following cases,

With authorized personnel of the subscribing organization
With cloud service providers under strict data processing agreements
To comply with court orders or lawful government requests

7.2 We may share anonymized, aggregated data (e.g., system usage statistics) for research and product analytics—this data contains no personal identifiers.

7.3 Smartsoochi never sells or transfers personal data for commercial gain.

8. International Data Transfers

8.1 Data is primarily hosted within secure cloud regions in India.
8.2 For multinational clients, cross-border data transfers may occur between data centers in compliance with contractual safeguards and applicable privacy laws.
8.3 Smartsoochi ensures that any international transfer upholds an adequate level of protection consistent with GDPR principles.

9. User Rights

Depending on your jurisdiction, you may have the following rights,

Right to Access, Obtain a copy of your stored data
Right to Correction, Rectify inaccurate or outdated information
Right to Erasure, Request deletion of personal data where legally permissible
Right to Restrict Processing, Limit data use in certain scenarios
Right to Data Portability, Receive a machine-readable copy of your data
Right to Object, Opt-out of non-essential communications

Requests can be submitted via email to privacy@smartsoochi.com. We will respond within 30 days as per legal requirements.

10. Use of Cookies and Tracking

10.1 Smartsoochi uses cookies and similar technologies to,

Maintain secure login sessions
Remember user preferences
Improve analytics and page performance

10.2 Users may disable cookies via browser settings, though certain features may not function optimally.
10.3 Third-party analytics tools (like Google Analytics) may collect aggregated usage statistics. These tools do not receive personal identifiers from, Smartsoochi.

11. Children’s Privacy

11.1 The Platform is not intended for minors under the age of 18.
11.2 Smartsoochi does not knowingly collect personal data from children.
11.3 If we learn that a child has submitted information, it will be deleted immediately upon verification.

12. Third-Party Links

12.1 The Platform may contain links to third-party websites or applications.
12.2, Smartsoochi is not responsible for their privacy practices or content.
12.3 Users are encouraged to review third-party privacy policies before engagement.

13. Data Breach Notification

13.1 In the unlikely event of a data breach,, Smartsoochi will,

Notify affected clients and regulators within 72 hours of detection
Provide details of compromised data and remedial actions
Cooperate fully with authorities to mitigate risks

13.2 Breach reports or concerns can be directed to security@smartsoochi.com.

14. Updates to This Policy

14.1, Smartsoochi may revise this Privacy Policy periodically to reflect legal, technical, or business developments.
14.2 All updates will be posted on our website and notified via email or in-app alerts.
14.3 Continued use of the Platform after notice constitutes acceptance of the updated Policy.

15. Contact Information

For questions, concerns, or to exercise your rights under this Policy, please contact,
Data Protection Officer (DPO)
Smartsoochi Technologies Private Limited
New Delhi, India
Email, security@smartsoochi.com

16. Grievance Redressal

16.1 In accordance with Indian IT Rules,, Smartsoochi has appointed a Grievance Officer to address user complaints.
16.2 You may contact the Grievance Officer via the above email or through the contact section of our website.
16.3 Complaints will be acknowledged within 24 hours and resolved within 15 working days.

17. Governing Law and Jurisdiction

17.1 This Privacy Policy shall be governed by and construed in accordance with the laws of India.
17.2 All disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

Your Consent
By using, Smartsoochi, you consent to the collection and processing of your information as described in this Privacy Policy.